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Returns and Exchanges

To return or exchange your order, please email

All returns and exchanges must be made within 7 days of receipt of goods.

Please note all returns must be arranged at your own cost. In this instance, the goods will remain your responsibility until accepted at our place of business.

Once the goods have been collected and returned in their original condition, we will refund you to the original payment card. Shipping costs will not be refunded, unless the item is faulty or damaged. Please note that these earrings are handmade and slight imperfections in the thread are to be expected.

Card refunds may take up to 10 business days for your bank to complete. This can vary between card issuers and unfortunately we are unable to influence this.

These earrings need to be returned in their Rebecca de Ravenel original packaging, this includes all boxes, pouches, care cards and bubble wrap.

Returns that are damaged, worn or altered will not be accepted and may be sent back to the customer.

These earrings are hollow and can crush. Make sure to keep them in their box. We will not accept earrings that are have been dented or crushed unless they arrive damaged.